Refund policy

Please read the following terms before submitting a return or warranty claim.

1. Warranty Period

TUSA products are covered by a 6-month standard warranty from the date of purchase. Customers purchasing through authorized sales channels can receive an additional 6 months by successfully registering their product, giving a total of 12 months. Products purchased directly from the official TUSA website receive 15 months total warranty automatically, with no registration required.

2. Warranty Coverage

The warranty covers defects arising from:

• Manufacturing defects
• Defective components
• Defects in materials or workmanship
• Functional failure during normal and intended use

After assessment, TUSA may repair the product, replace the defective product or component, or provide another appropriate resolution.

3. Warranty Exclusions

The warranty does not cover:

• Accidental, physical, or liquid damage, where applicable
• Misuse, abuse, improper handling, installation, or operation
• Failure to follow the user manual
• Unauthorized repair, modification, tampering, or disassembly
• Normal wear and tear or cosmetic damage that does not affect functionality
• Damage caused by incorrect voltage, power supply, or electrical connection
• Use outside the product's intended purpose
• Products purchased from unauthorized sellers
• Claims submitted after the applicable warranty period

4. Return & Refund Policy

Products purchased directly from the TUSA website may be returned within 7 days from the date of delivery if the product is received damaged, has a manufacturing defect, is not functioning as intended, or is materially different from the product ordered.

Return conditions:

1. The order number or valid proof of purchase must be provided.
2. The product must be returned with its original packaging, accessories, manuals, cables, and other supplied items.
3. The product must be available for inspection.
4. Damage caused by misuse, accident, unauthorized modification, or improper handling is not eligible for a defect-based return.

Approved refunds are generally issued to the original payment method after the returned product is received and inspected, subject to payment-provider processing times. For confirmed delivery damage or manufacturing defects, TUSA may arrange or bear applicable return shipping costs.

5. Warranty Claim Process

To submit a warranty claim, customers may be asked to provide:

1. Order number or proof of purchase
2. Product name/model and serial number, if applicable
3. Description of the issue
4. Photos or video demonstrating the issue
5. Customer contact details

TUSA may request troubleshooting information or additional evidence and may require the product to be sent to TUSA or an authorized service center for assessment. If the claim is approved, TUSA will provide the applicable resolution. A replacement does not restart a new full warranty period unless TUSA specifically states otherwise.

6. Warranty Fraud Prevention & Third-Party Warranty Warning

TUSA does not charge customers any additional fee for warranty coverage.

TUSA will never ask customers to purchase an additional warranty to activate, extend, or process a genuine warranty claim.

Do not purchase any additional warranty, extended warranty, or warranty service from third parties claiming to represent TUSA.

If you receive a communication requesting payment for additional TUSA warranty coverage, contact TUSA Customer Support through the official TUSA website to verify the request. TUSA is not responsible for warranty or service purchased from unauthorized third parties.

Contact TUSA

For return, refund, warranty, or product-support requests, please contact TUSA Customer Support through the contact details provided on the official TUSA website. Keep your order number, invoice, product model, and issue details available.

TUSA — Built for Your Everyday. Backed by Our Warranty.